Courier services must improve

The use of courier services across the country has increased significantly in recent years, driven by the rise of online shopping, inter-district product delivery and the exchange of official documents. From e-commerce platforms to remote job applications, countless individuals and businesses now rely on these services for the smooth flow of goods and communication. However, the quality of service offered by many courier companies remains alarmingly poor.

Customers regularly face delays, negligence, fraud, and a general lack of accountability. Despite promises of prompt delivery, packages often take over a week to arrive-if they arrive at all. Instances of parcels being lost, delivered to the wrong address, or arriving in damaged condition are far too common. This is especially distressing when important items like job applications, medical reports or exam admit cards are involved.

Fragile and valuable items such as mobile phones, electronics or clothing are often handled without proper care, resulting in damage during transit. Yet, courier services rarely accept responsibility or offer compensation. The situation is further worsened by unprofessional behaviour from staff and poor customer service. Many customers do not receive proper updates or support, even after making advance payments. In some cases, complaints go unanswered altogether, leaving customers frustrated and helpless.

This state of disorder is not merely a personal inconvenience but also a barrier to business and commerce. Local entrepreneurs suffer loss of reputation and when deliveries are delayed or mishandled, those hinder the growth of small and medium-sized enterprises. The lack of a dependable delivery infrastructure also discourages new startups from entering the market.

Given these pressing issues, the Ministry of Posts and Telecommunications and relevant regulatory authorities need to take immediate steps to streamline the operations of courier services, enforce accountability and ensure that customers receive timely and reliable service.

Progga Das

Student, Department of Economics

Eden Mohila College

proggadas2005@gmail.com