Artificial Intelligence, once a futuristic concept, has become a reality, transforming our lives and work. It is reshaping industries and economies through innovation, automation, and advancements. AI-driven systems enhance productivity, reduce costs, and increase efficiency, particularly in repetitive tasks and data analysis. While the potential of AI is undeniable, a crucial concern is the potential reduction of human employment in various sectors.
Tesla Gigafactories utilize AI-powered robots for 24/7 painting and assembly, eliminating human breaks. In 2016, Apple supplier Foxconn replaced 60,000 workers with robots. This trend extends beyond manufacturing. AI is increasingly used in customer service, human resources, and banking. The HireVue AI tool assesses candidate video interviews, reducing the need for HR executives. JPMorgan Chase's COIN AI programme reviews legal documents and contracts, a task previously handled by loan officers and lawyers. Even in developing countries like Bangladesh, where human resources are abundant, AI adoption is increasing, potentially impacting underutilised graduates.
The question arises: will our education, skills, and competencies become obsolete due to AI? To answer this, we must remember that AI software and tools were initially created to assist humans, not replace them. While AI excels in certain areas, it still has limitations. In HR, HireVue may assess interviews, but human judgment is crucial for final hiring decisions, unstructured interviews, and assessing soft skills like emotional intelligence.
Fields requiring complex decision-making, relationship management, and human interaction still necessitate human involvement. Investment bankers, for instance, guide clients with unique financial goals, requiring personalised advice. Customer service often demands human interaction to build relationships and provide tailored solutions.
Instead of fearing job displacement, individuals should learn to utilise AI effectively. Rather than competing with AI, we should focus on developing adaptability and skills that complement AI in this tech-driven era.
Tisha Twinkle
Student
Business Administration- Human Resource Management
North South University
tisha.twinkle@northsouth.edu
