76 complaints solved through CCAM

FE Report
The securities regulator has resolved a total of 76 complaints submitted online in last three months.
Investors submitted the complaints through Customer Complaints Address Module (CCAM) introduced on September 30, 2019.
The complaints which are normally submitted through the CCAM include non-payment of cash dividend, non-disbursement of stock dividend, non-payment of sale proceeds and un-authorised sales of shares.
According to information of the Bangladesh Securities and Exchange Commission (BSEC), 23 complaints were resolved in January, 24 in February and 29 in March, 2022.
Of 115 complaints submitted in last three months, 44 were submitted in January, 40 in February, and 31 in March, 2022.
As a result, 66.08 per cent of the complaints submitted in three months have been addressed and the remaining 33.91 per cent or 39 complaints are in process to be resolved.
After introduction of the CCAM, investors submitted a total of 1144 complaints as on March 31, 2022.
Of those complaints, 1046 have already been addressed and the remaining 98 complaints are in process.
As a result, the securities regulator has so far addressed 91.90 per cent of total complaints submitted through the CCAM.
And the average settlement days of each complaint has stood at 23.60, according to the BSEC information.
Before January last, a total of 194 complaints were resolved in six months.
Of those complaints, 15 were addressed in October, 32 in September, 52 in August, 39 in July, 37 in June, and 19 in May, 2021.
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