Biman takes steps to make cargo operation transparent

Biman Bangladesh Airlines has introduced a new monitoring system and launched a dedicated call center to assist exporters with real-time information regarding their shipments as part of its endeavur to increase transparency and accountability in cargo operations, reports BSS.
The national flag carrier has installed monitors at its cargo export division to display booking and shipment data for goods being transported by various Biman flights, said a Biman press release here today.
This initiative aims to streamline the flow of information, enabling exporters and agents to stay informed about the status of their shipments, ultimately accelerating business operations.
Additionally, the newly established cargo call center can be reached by dialing 13636 (extension 6), where customers can inquire about shipment details.
The service will be available everyday from 9:00 am to 5:00 pm.
These steps underscore the Biman's commitment for improving service efficiency for the country's exporters, ensuring smoother operations and enhanced customer support in the cargo sector, the release said.