BRAC Bank empowers customers with service standard rating system
FE Report | Saturday, 2 August 2008
BRAC Bank Limited has launched a new service quality drive recently.
In this initiative, customers will be able to rate the service and the service provider at the touch-point instantly.
This initiative, called 'Moment of Truth' has been instituted at the Gulshan Branch. Gradually it will be installed at all branches of BRAC Bank.
This initiative is a part of the bank's continued efforts to provide superior customer service.
BRAC Bank Director SN Kairy inaugurated the programme.
Managing Director-cum-CEO AEA Muhaimen, Head of Marketing and Corporate Affairs Abedur Rahman Sikder, Head of Retail Banking Firoz Ahmed Khan and other senior officials of the bank were also present on the occasion.
In this initiative, customers will be able to rate the service and the service provider at the touch-point instantly.
This initiative, called 'Moment of Truth' has been instituted at the Gulshan Branch. Gradually it will be installed at all branches of BRAC Bank.
This initiative is a part of the bank's continued efforts to provide superior customer service.
BRAC Bank Director SN Kairy inaugurated the programme.
Managing Director-cum-CEO AEA Muhaimen, Head of Marketing and Corporate Affairs Abedur Rahman Sikder, Head of Retail Banking Firoz Ahmed Khan and other senior officials of the bank were also present on the occasion.