Aviation
British Airways cancels flights following IT failure
Thursday, 8 August 2019
LONDON, Aug 07 (AFP): British Airways (BA) was forced to cancel around 100 flights to and from London on Wednesday after it suffered "a systems issue".
Reports suggested at least 18,000 passengers were grounded after the services in and out of Gatwick and Heathrow -- Britain's busiest airports -- were cancelled.
More than 200 other BA flights have been delayed, according to the BBC.
Sky News reported all check-ins at BA's terminal five at Heathrow had been closed.
BA declined to confirm how many services had been cancelled.
"We are working as quickly as possible to resolve a systems issue which has resulted in some short-haul cancellations and delays from London airports," the airline said in a statement.
"A number of flights continue to operate," it added, apologising to passengers impacted by the disruption and noting back-up manual systems were being used to keep many services in place.
BA said it was offering customers booked to travel Wednesday on short-haul flights departing from Heathrow, Gatwick and London City airports the chance to rebook to travel on another day between August 8-13.
Frustrated passengers took to social media to vent their anger and demand answers from BA, while shared photos showed airport terminals filled with stranded travellers.