BSEC resolves 85pc of investor complaints thru CCAM in 2024

The Bangladesh Securities and Exchange Commission (BSEC) addressed around 85 per cent of investor complaints submitted online through its Customer Complaints Address Module (CCAM) in 2024.
The complaints, which covered issues such as non-payment of cash dividends, stock dividends, sale proceeds, and unauthorised share sales, reflect the platform's growing effectiveness in resolving investor grievances.
In total, 330 complaints were lodged by investors in 2024, and 281 of them were successfully resolved, according to BSEC data.
Investors also submitted complaints regarding delays in the settlement of share transactions, margin finance and interest, forced selling, and financial losses due to non-transfer of shares.
The CCAM, launched on September 30, 2019, has become an essential tool for investors, enabling them to submit complaints electronically.
Using CCAM, available on the BSEC website, an investor, irrespective of their geographical locations, can submit complaints and have them addressed.
The stock market regulator brought all possible stakeholders, including bourses and stockbrokers, under the network of the CCAM to facilitate the settlement of the complaints filed by the investors.
The stock exchanges handle the complaints filed against their TREC (Trading Right Entitlement Certificate) holders while the Central Depository Bangladesh Ltd. (CDBL) deals with the complaints filed against the DPs (Depository Participants).
The BSEC has reported an uptick in complaint submissions in the latter half of 2024.
From September to December, a total of 176 complaints were filed, compared to 154 complaints in the first eight months of the year.

Correspondingly, the number of complaints resolved in the final quarter also rose. The BSEC addressed 39 complaints in September, 32 in October, 33 in November and 27 in December.
After submission of the complaints, the authority concerned automatically receives them via the market intermediaries such as stock exchanges.
The securities regulator receives an alert from the CCAM if a complaint remains unaddressed within the expected timeframe.
Then the BSEC asks the bourses to solve the problem through discussions with concerned market intermediaries.
The CCAM system has significantly reduced the time required to resolve issues.
While investors previously faced delays of several months or even years, the average time for settling complaints now stands at 34.3 days.
Since its launch, the platform has processed 1,888 complaints, with 1,827 successfully resolved and just 61 still under review.
To file a complaint, investors need to visit the CCAM portal on the BSEC website, entering their BO (beneficiary owner) account details, cell phone number, and email address.
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