Changing face of grocery stores

Grocery store management in Dhaka presents unique challenges due to high competition, space limitations, and diverse customer needs. Successful stores employ strategies that combine traditional selling techniques with modern technology solutions to meet the demands of urban customers.
In Dhaka, grocery stores rely primarily on local suppliers from markets like Karwan Bazar, Chowk Bazar, and Shyambazar for quality products. Customer loyalty is essential in this competitive environment, and many stores implement loyalty schemes and offer significant discounts to attract repeat customers. Some also build relationships through personalised services, such as providing products on credit or offering home delivery, which helps foster trust. Effective financial management is crucial for grocery stores in Dhaka, where profit margins can be tight.
Most grocery stores still use cash-based transactions, but digital payment options like bKash and Nagad are becoming more common. This shift aids in accurately tracking profits and reduces the potential for loss through manual errors. The adoption of digital platforms is growing, enabling stores to manage both in-store and online orders. During the Covid-19 pandemic, shops implemented safety measures such as mask-wearing, temperature checks, and hand sanitisation for both staff and customers. They also limited the number of customers allowed inside at one time to reduce crowding. In response to increased demand for home delivery, many grocery stores partnered with delivery services or offered direct delivery options.
In conclusion, grocery store management in Dhaka requires balancing traditional practices with modern approaches. By focusing on efficient inventory management, customer loyalty, and technological advancements, grocery stores can thrive in the urban market, providing quality products and convenience to their customers.
Jarin Yesmin Nimu
Student
North South University
[email protected]