FedEx number one among express delivery cos
FE Report | Friday, 13 June 2008
Federal Express (FedEx) Corporation has been rated number one in customer satisfaction among express delivery companies and also first among about 130 companies.
The University of Michigan's American Customer Satisfaction Index (ACSI) has conducted the ratings.
The ACSI is the only national, cross-industry measure of the quality of United States (US) economic output and scores companies based on customer expectations, quality, value and intention to repurchase.
This quarter's rankings have placed the FedEx at the head of the express delivery industry, with a score of 85 out of 100. The industry average for 2008 is 82. The ACSI overall score is 75.2.
The FedEx has been rated number one in its industry for 11 consecutive years and for 13 of the last 14 years.
During the same time, the express delivery company has been rated among the top 25 companies overall when comparing scores from about 380 businesses reviewed by the ACSI.
The company provides customers and businesses worldwide with a broad portfolio of transportation, e-commerce and business services.
With annual revenues of $37 billion, the company offers integrated business applications through operating companies competing collectively and managed collaboratively, under the respected FedEx brand.
Consistently ranked among the world's most admired and trusted employers, FedEx inspires its more than 290,000 employees and contractors to remain absolutely, positively focused on safety, the highest ethical and professional standards and the needs of their customers and communities.
The University of Michigan's American Customer Satisfaction Index (ACSI) has conducted the ratings.
The ACSI is the only national, cross-industry measure of the quality of United States (US) economic output and scores companies based on customer expectations, quality, value and intention to repurchase.
This quarter's rankings have placed the FedEx at the head of the express delivery industry, with a score of 85 out of 100. The industry average for 2008 is 82. The ACSI overall score is 75.2.
The FedEx has been rated number one in its industry for 11 consecutive years and for 13 of the last 14 years.
During the same time, the express delivery company has been rated among the top 25 companies overall when comparing scores from about 380 businesses reviewed by the ACSI.
The company provides customers and businesses worldwide with a broad portfolio of transportation, e-commerce and business services.
With annual revenues of $37 billion, the company offers integrated business applications through operating companies competing collectively and managed collaboratively, under the respected FedEx brand.
Consistently ranked among the world's most admired and trusted employers, FedEx inspires its more than 290,000 employees and contractors to remain absolutely, positively focused on safety, the highest ethical and professional standards and the needs of their customers and communities.