Gulf Air wins prestigious award
Thursday, 28 June 2007
FE Report
Gulf Air's Worldwide Call Centre (WWCC) won prestigious 'Middle East Call Centre of the Year' award at a ceremony at the Insights Middle East Contact Centre World Forum 2007 in Dubai Monday night.
Gulf Air WWCC Manager Ruth Birkin received the award on behalf of the airline.
The event attracted call centres in the region as well as professionals and agents from leading organisations worldwide.
There are about 500 call centres in the Middle East and the Gulf Air call centre was chosen from among 25 entries from the region.
The event, which is considered a benchmark for the region's call centres, was held at a hotel in Dubai.
"This is a wonderful achievement and such prestigious recognition is a testament to our unwavering dedication and commitment to serve our customers better in an extremely competitive and ever more demanding environment", Gulf Air Executive Vice President (Marketing and Sales) Lee Shave said.
The call centre handles more than 125,000 calls a month on an average and employs more than 180 staff members, 98 per cent of whom are Omani nationals.
Gulf Air's Worldwide Call Centre (WWCC) won prestigious 'Middle East Call Centre of the Year' award at a ceremony at the Insights Middle East Contact Centre World Forum 2007 in Dubai Monday night.
Gulf Air WWCC Manager Ruth Birkin received the award on behalf of the airline.
The event attracted call centres in the region as well as professionals and agents from leading organisations worldwide.
There are about 500 call centres in the Middle East and the Gulf Air call centre was chosen from among 25 entries from the region.
The event, which is considered a benchmark for the region's call centres, was held at a hotel in Dubai.
"This is a wonderful achievement and such prestigious recognition is a testament to our unwavering dedication and commitment to serve our customers better in an extremely competitive and ever more demanding environment", Gulf Air Executive Vice President (Marketing and Sales) Lee Shave said.
The call centre handles more than 125,000 calls a month on an average and employs more than 180 staff members, 98 per cent of whom are Omani nationals.