MTB gets 'Best Customer Service Bank' award
Friday, 26 August 2022
Mutual Trust Bank Limited (MTB) has been named the winner of the prestigious 'Best Customer Service Bank (BCSB) -- Bangladesh in 2022' award by the UK-based premium business and finance magazine International Finance, says a statement.
The bank received the award for its exceptional customer service, commitment to innovation and its omni-channel strategy, which includes fully digital banking services integrated with the traditional banking channels, online and mobile banking experiences.
At the MTB, it is believed and practiced to provide the best of services to the customers. The bank provides customers with easy access to information, products, and services, as well as the means to get their grievances redressed.
Apart from 24/7 Contact Centre at 16219, the MTB has a wide banking network with 119 branches, 37 sub-branches and 200+ agent banking canters through which the bank's customers can easily meet the bank for their needs.
Customers can also access services using Mbot through MTB Website. The bank has the First Largest Airport Lounge Network of the country to make the travelling experience exquisite for its customers.
MTB Managing Director & CEO Syed Mahbubur Rahman said: "There is no doubt about our improvement in customer service quality and process. Winning the 'Best Customer Service Bank in Bangladesh' award stands as a testament to our success in driving customer satisfaction."