Poor service of GrameenPhone

A few days ago, at 7 O'clock in the morning, I was not being able to use my GrameenPhone internet. At first, I thought my data package might have expired. So I subscribed a new data package. But the problem was still there. I tried every thing within my knowledge, but failed to get the internet line. I sought the help of one of my colleagues, who is known to be very good at it, who tried his best but failed.
Later when I called the GrameenPhone helpline at 11 am, I was informed that there was a problem with their internet server. So the customers were experiencing difficulties to log in the internet. It is indeed sad that a company like GrameenPhone did not consider it appropriate to inform their customers, through SMS about this problem so that the users were not to be worried about it.
GrameenPhone sends many messages to their users everyday, but they totally ignored the problem of internet service disruption and did not care to inform its subscribers about it which is sad. I am sure many people experienced similar difficulties as I did.  GrameenPhone is the biggest mobile and internet service provider in the country and its customers expect a better service.  
Mohammed Sohel Hara
Bonoshree, Dhaka
sohelhara@hotmail.com