TNT Express wins two awards for global IT customer service centre
Tuesday, 5 June 2007
FE Report
TNT Express won two awards recently for its global information technology (IT) customer service centre in Atherstone, the United Kingdom.
The National Help Desk Institute, the world's largest association for the service and support industry, presented the awards to the TNT Express, a leading business-to-business express delivery company in the globe.
Receiving the two awards, TNT Express Manager (ICS Service Centre) Steve Kenney said, "We are absolutely thrilled to have won these awards. It shows our commitment to offering our customers a truly global and innovative customer service centre". "We have a highly dedicated help desk team in place in Atherstone and our top priority is to ensure customer satisfaction", he added.
"We are constantly looking at new ways of improving the quality of our service and this award is a true measure of our success", he said further.
The global customer service centre handles over 1,500 calls per day, from 200 countries across the globe and operates 24 hours a day, seven days a week
The TNT collected the first award for the much-coveted 'National Help Desk Support Excellence Team' and it beat off stiff competition from many of the top customer service centres in the country.
The company has won the first award for the first time. Last year the company achieved second place in this category.
The express delivery company won the second award for 'Special Innovation' in the creation of a visual wall display, illustrating the step-by-step process a consignment takes - from collection to delivery.