BRAC Bank launches 'Prantik'

BRAC Bank has launched 'Prantik', an in-house developed Agent Banking System that will deliver seamless and secure banking services to customers across the most remote corners of Bangladesh.

Designed and built entirely by BRAC Bank's Technology Division, 'Prantik' eliminates reliance on third-party vendors, strengthening the bank's technological independence and operational excellence, says a press release.

This milestone reflects BRAC Bank's commitment to innovation, efficiency, and digital empowerment in advancing financial inclusion.

The state-of-the-art platform offers an intuitive, user-friendly interface and enhanced security features to ensure a smooth and trusted experience, particularly for unbanked and first-time banking customers. The system enables real-time transactions and a full range of services, including deposits, withdrawals, remittance, loan and EMI payments, utility bill settlement, FDR, DPS, and SME loan disbursement.

Tareq Refat Ullah Khan, Managing Director & CEO of BRAC Bank, officially inaugurated Prantik at the bank's head office recently. The ceremony was attended by Syed Abdul Momen, Additional Managing Director & Head of SME Banking; Md. Muniruzzaman Molla, Deputy Managing Director & Head of Operations; Chowdhury Moinul Islam, Deputy Managing Director & CAMLCO; Nazmur Rahim, Deputy Managing Director & Head of Alternate Banking Channels (ABC); and senior officials from various divisions.

Speaking at the event, Tareq Refat Ullah Khan said: "Prantik is a proud milestone in our digital journey - a homegrown innovation that embodies BRAC Bank's spirit of self-reliance and service excellence. By developing this advanced platform in-house, we are ensuring that our customers in rural and remote areas can access banking services securely, efficiently, and conveniently. This initiative reflects our long-term vision to drive financial inclusion through technology while reinforcing customer trust in every transaction."

Prantik integrates biometric verification and advanced digital capabilities, providing customers with 24/7 banking access while maintaining robust compliance and monitoring mechanisms.

The launch of Prantik marks a major leap forward in BRAC Bank's digital transformation journey -- setting a new benchmark for secure, inclusive, and technology-driven banking in Bangladesh.