MetLife Bangladesh customers will now be able to receive their digital insurance policy documents within just 24 hours of submitting policy applications, subject to meeting all requirements.
This initiative sets a new standard for customer-centric innovation in the insurance sector, says a press statement.
Traditionally, after a customer's application goes through the risk assessment process, policy documents were delivered in paper format which takes a few days. With this innovation, MetLife customers will now receive a digital copy of their policy document directly to their email within 24 hours, significantly improving speed, convenience, and accessibility. Alongside, they will also receive the paper copy.
The digital policy document contains the customer's filled-in application forms, details of the insurance policy, a personalized welcome letter and the terms and conditions.
"By introducing the 24-hour digital policy document issuance, we are not just speeding up a process, we are reimagining how customers experience insurance," said Ala Ahmad, Chief Executive Officer of MetLife Bangladesh.
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