The case for good customer service

Service experiences in the developing world can be frustrating. The culture of service is often not understood and, therefore, routinely ignored. While educating service providers is important, policy is needed to open up more service alternatives and establish a legal framework that holds those in violation of customer norms and...

Menu for 2019: Investment - between risk & risque

With authority and assurance, Michael S. Schwartz clarified how investors could shed their concerns and make the most out of what they do (in "Worth: The Evolution of Financial Intelligence," vol. 27, no. 4 November 2018-January 2019, 92-3). Though his anatomy of five "risks" portrays the individual investor's mindset wherever...