Infobip, a global cloud communications company for businesses and a leader in omnichannel engagement enables mobile messaging solutions for Dhaka Electric Supply Company Limited (DESCO), an organization under Ministry of Power, Energy and Mineral Resources serving nearly one million consumers in northern Dhaka.
By using Infobip Flow, DESCO can choose the optimal communication channels for specific type of messages including SMS, number of chat app channels such as WhatsApp, Viber, Facebook Messenger, email, voice, and in-app push messages provided on a single communication platform.
DESCO is currently using two-way Application-to-Person (A2P) SMS helping and reminding their customers with billing related notifications such as due date for bill payment, late payment reminders and payment confirmations.
Infobip Flow is helping DESCO to serve customers on a new level where customers can conveniently avail their billing information, short-term or long-term power outage notification in an always-on-service capability by using SMS, said a statement.
"We are looking forward to increase our customers trust, loyalty, ease and satisfaction by utilizing mobile messaging," said Brig. Gen. Md Shahid Sarwar, Managing Director of DESCO.
"We are thrilled to help DESCO enhance their customer experience in enabling an efficient billing dialogue where customers quickly receive answers around a statement or a payment inquiry. We're also looking forward to introduce DESCO to additional messaging solutions within Infobip Flow, enabling customer dialogue over chatapps, RCS, and E-mail to name a few," said Md. RahadHossain, Country Manager of Infobip Bangladesh.
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