Services at the country's largest airport, Hazrat Shahjalal International Airport (HSIA), have improved to a large extent, and now the passengers are coming out from the airport at the shortest time after completing their necessary procedure.
The airport authority is now committed to providing top-class services to the passengers following changes in the government machinery. As a result, the improvement has been actively facilitated by all the stakeholders. The government has also appointed a new chairman for the Civil Aviation Authority of Bangladesh, the regulatory body of the country's airports.
The latest improvement in services is not only making the inbound passengers happy, but it is also building a good image of the airport both at home and abroad.
Earlier, after arrival at the airport, passengers had to face many queries from the immigration officials, and wait in long queues for at least 30 minutes. After completing the immigration, they had to wait for the luggage, as the luggage management system was very poor.
Additionally, at the exit point, they had to face harassments by the officials of customs and law-enforcing agencies. So, it took a few hours to complete the total procedure.
However, the passengers are now witnessing a pleasant check-in after landing at the airport and getting their baggage very quickly without any harassment. Recent efforts by the authorities have greatly improved the situation, ensuring a more pleasant and stress-free journey for them.
"It was an amazing experience for me. I received my baggage within 20 minutes that never happened in the past," Mohammad Nazrul Islam (50), a passenger coming from Dubai, told this correspondent at the terminal on Monday.
Mr Islam, a resident of Natore Sadar upazila, said previously he experienced different problems at the airport each time he came home.
He hoped that the HSIA authorities would continue providing such quality services and try to make it "a really international one".
Same observation came from Masud Hossain (53), who came from Abu Dhabi by a Biman Bangladesh flight on Monday. He received his luggage within 25 minutes.
Earlier, he came to the country several times, but faced a lot of difficulties at the airport. He had to wait for at least two to three hours for completing all the formalities there.
HSIA Executive Director (ED) Group Captain Muhammed Kamrul Islam told the FE that the authorities are trying their best to give the highest quality services to the passengers.
"A large portion of our passengers are remittance earners. We are trying to give them a pleasant experience when they leave the country or return home. We have set up cost-free help-desks for them during their departure."
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