Robi Axiata Limited, the leading 4G network provider in Bangladesh, has launched innovative initiatives to enhance accessibility for customers with disabilities, aiming to foster a more inclusive service experience nationwide.
One of the standout features is a dedicated video chat service on Robi’s website, specifically designed for customers who are speech and hearing-impaired. This service connects users with agents trained in sign language, offering essential support from 10 a.m. to 7 p.m. daily, accessible from anywhere in Bangladesh.
To better serve customers with low vision, Robi has implemented options on its website that allow users to adjust font sizes and color contrasts, making navigation simpler and more comfortable.
Additionally, Robi is expanding its in-home service support for customers with physical disabilities who may find it challenging to visit service centers. By calling 01688888822 or 121, these customers can request assistance delivered directly to their homes. This service is currently available in Dhaka, Gazipur, Savar, Narayanganj, Keraniganj, Khatunganj, Mymensingh, Narsingdi, Chattogram, Khulna, Rajshahi, and Barishal.
Rajeev Sethi, Managing Director and CEO of Robi Axiata emphasized, “We understand that customers with disabilities, especially those outside the capital, often face challenges in accessing essential services. Our goal
is to ensure that physical limitations
do not prevent any customer from receiving the support they need. We believe these initiatives will greatly benefit customers with disabilities throughout Bangladesh.