Bangladeshi streaming platform Toffee has come under fire as it failed to provide smooth and uninterrupted coverage of the opening match of the FIFA World Cup for hundreds of football fans, reports UNB.
Many have reportedly lodged complaints with the Directorate of National Consumers' Right Protection against the platform.
While millions of fans around the world celebrated the tournament's kickoff, many viewers in Bangladesh experienced severe technical difficulties while trying to watch the match through Toffee, a freemium video streaming and digital entertainment platform owned by Banglalink Digital Communications Ltd.
Subscribers alleged that they faced lengthy delays throughout the registration process. Many users reported waiting nearly 40 minutes to receive one-time passwords (OTP) required for account verification, followed by an additional 30-minute delay in obtaining payment links.
Even after completing the subscription process, viewers said the livestreaming frequently froze, with videos stopping every few seconds and repeatedly displaying loading screens.
The disruptions affected a large number of users during Thursday night's opening match, prompting widespread criticism on social media. Frustrated subscribers complained that despite paying for access, they were unable to watch the game properly.
Toffee faces WC opening match streaming disruptions
FE Team | Published: June 12, 2026 23:18:59
Toffee faces WC opening match streaming disruptions
Share if you like