Al-Arafah Islami Bank's CBS upgradation to cause temporary service inconvenience

To enhance technological capacity and ensure more secure and uninterrupted banking services, Al-Arafah Islami Bank PLC has undertaken a modernisation of its Core Banking System (CBS).

In accordance with approval from Bangladesh Bank, Al-Arafah Islami Bank PLC has taken this special initiative for technological enhancement, which will make the bank's overall services more dynamic, secure, and customer-friendly, says a press release.

To implement the system upgradation, all card services, ATM, Internet Banking, i-Banking, Agent Banking, Islamic Wallet, and all online (RTGS, NPSB, BEFTN) and digital banking services will remain completely suspended from 30 January to 7 February.

Additionally, from 1 February to 3 February, all branch and sub-branch banking activities, including cash transactions, will remain closed. However, from 10:00 AM on 5 February, limited cash transactions and branch-based banking services will resume. After completion of the scheduled activities, all regular and online banking services will be fully operational again from 8 February.

The bank authority sincerely regrets the temporary inconvenience and seeks cooperation from all customers and stakeholders. Al-Arafah Islami Bank remains committed to providing more advanced, faster, and secure banking services at all times.