BB receives highest complaints against 3 banks last year

Bangladesh Bank (BB) last year received the highest number of complaints from customers against Sonali Bank Limited (SBL), Islami Bank Bangladesh Limited (IBBL) and Standard Chartered Bank (SCB), according to a latest report of the central bank, according to BSS.

The Financial Integrity and Customer Services Department (FICSD) of BB published the annual report for 2013-14 on the activities of its Customers' Interests Protection Centre (CIPC).

According to the report, the CIPC received the highest number of complaints against the state-owned bank (SoB), Sonali among all the scheduled banks of the country. Two other SoBs - Janata and Agrani - were on the second and the third position on the same row.