Customers can now easily lodge complaints related to bKash-to-bank transfers, savings, mobile recharge, and bill payment services directly from the bKash app.
To make the complaint process simpler, faster, and more effective, bKash has recently introduced the 'Self Complaint (e-CMS)' feature in its app, says a press statement.
After submitting a complaint, customers can also check progress through this service. This simple process of lodging complaints and tracking progress will empower users as well as ensure quicker service delivery.
To lodge a complaint through bKash app, users need to select 'Customer Service' from the home screen menu, then go to the 'Complaint' option. Next, they need to choose the specific service type, provide the necessary details, and submit to complete the process. Additionally, by tapping on the 'View Previous Complaints' option in the 'Complaint' section, customers can check the progress of their earlier complaints.
Complaints can only be submitted for issues related to the customer's own bKash transactions. In addition to this newly introduced feature, customers can also lodge complaints through Live Chat, the 16247 hotline, or by visiting a customer care centre.
bKash customers can now make complaints through its app
FE Team | Published: January 19, 2026 23:16:18
bKash customers can now make complaints through its app
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