As part of its commitment to support Green Banking, BRAC Bank on Sunday introduced Paperless Personal Identification Number (PIN) for its debit cardholders, said a statement.
PIN generation for cards has historically been an awkward paper-based process. Making it paperless enables the bank to securely transmit card PINs at the cardholder's convenience, replacing the old complex procedure.
BRAC Bank customers, after getting hold of the debit card, can now generate their own PIN via phone banking. They will call the BRAC Bank call centre from their registered phone number and with the assistance of a call centre agent activate their debit card and also set a PIN of their own choice. This gives the customer a hassle-free and secured banking experience. Earlier, the customers had to wait for delivery of paper-based PIN that could get delayed due to many reasons.
Commenting on this initiative, Mahiul Islam, BRAC Bank's Head of Retail Banking, said: "BRAC Bank is committed to enhance customer's banking experience through digitalisation. In this era, Paperless PIN generation for debit cards is one of our many customer-centric and Green Banking initiatives. It also significantly simplifies the manual process of paper-based PIN printing thereby reducing carbon footprint. We aim to bring more innovative solutions soon for our customers".
BRAC Bank is one of the founding members of the Global Alliance for Banking on Values (GABV). Founded in 2009, GABV is a network of banking leaders from around the world that are committed to advancing positive change, including green banking, in the banking sector.
BRAC Bank is the only representative to the GABV forum from Bangladesh.
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