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Fast-food companies seeing low-income diners pare orders

March 28, 2024 00:00:00


SAN ANTONIO, Mar 27 (Reuters): Runaway prices at US fast-food joints and restaurants have made people skittish down the income ladder and executives at chains including McDonald's and Wendy's recently said they worry about losing business from those on the tightest budgets.

Roughly a quarter of low-income consumers, defined as those making less than $50,000 a year, said they were eating less fast food and about half said they were making fewer trips to fast-casual and full-service dining establishments, according to polling in February by Revenue Management Solutions, a consulting firm.

The rising price of food is contributing to budget-conscious diners cutting back.

Whether consumed at home or in a restaurant, food prices rose 20 per cent from Jan. 2021 to Jan. 2024, the fastest jump on record. A recent census Household Pulse Survey showed half of people earning less than $35,000 a year had difficulty paying everyday expenses, and nearly 80 per cent were moderately or "very" stressed by recent price increases.

Lauren Oxford, a musician who works part time at a bed-and-breakfast in Tennessee, said she used to stop by McDonald's after running errands, treating herself to two double hamburgers, fries and a drink, for less than $5. As prices rose, she switched to smaller hamburgers and stopped getting the drink.

But after a year in which McDonald's franchisees drove prices up about 10 per cent according to the company's executives, she's going to McDonald's less in general. "Now I don't know if I can justify that."

In the Fed's most recent Beige Book compendium of anecdotal reports gathered from business and community contacts around the country, 7 of 12 regional Fed districts reported low-income consumers were changing spending habits in search of bargains, seeking more help from community groups, or struggling to access credit.

About one-third of Black American households, and 21 per cent of white American households, earned less than $35,000 in 2022, according to the latest available US census data. Bar chart with data from Revenue Management Solutions show the share of people in the US that have visited restaurants less in the past month than previous months, according to income level.


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