Mahindra Comviva\\\'s thrust on extensive churning, analysis of live data

The social analytics solutions & associated services from Mahindra Comviva offers CSPs (Communications Service Providers) the means to act upon subscriber information with the right target, timing and offer.

A company statement said CSP's are increasingly becoming wary of their infrastructure cost. They are now looking for complete transformation and as a result moving their services to a cloud model from where they can render the same service to multiple OPCO's at a fraction of the original cost.

"Mahindra Comviva is helping the customers to ensure that subscriber loyalty is maintained and new services are introduced on the basis of extensive churning and analysis of live data," Anurag Srivastava, Global Head, Managed & Support Services, Mahindra Comviva said.

He said with its Managed Services model, Mahindra Comviva assumes the mantle of a single point of responsibility of VAS (value added services), OTT (over-the-top) and data services replacing overall, vendor-specific delivery models with a comprehensive, standardized approach to end-to-end service management.

This enables implementation of best industry practices, specification of performance level requirements and definition of processes to guarantee an optimal customer service experience, the company statement added.