MTB LAUNCHES QR-BASED CUSTOMER FEEDBACK SOLUTION

Mutual Trust Bank (MTB) has launched a QR-based customer feedback solution to enhance service quality and strengthen employee accountability in its branches. Jointly developed by the bank's service quality department and digital banking division, the system enables customers to share real-time, employee-specific feedback by scanning a unique QR code assigned to each staff member. The launching ceremony was inaugurated by Syed Mahbubur Rahman, managing director & CEO, Mutual Trust Bank; Chowdhury Akhtar Asif, additional managing director & GCRO, and Md. Bakhteyer Hossain, deputy managing director & COO, among others.