As expectations for enhanced customer experiences grow, service teams need to focus on engaging and retaining consumers, empowering employees, and adapting quickly. The latest release of Oracle Service Cloud helps organisations meet these challenges, and offers tools that enable agents to better understand their customer's needs and rapidly resolve cases to deliver an outstanding experience, said a statement.
"We are committed to helping modern customer service organisations drive service efficiency and effectiveness as well as improve customer acquisition and retention," said Stephen Fioretti, vice president, Product Management, Oracle Service Cloud.
Oracle Cloud for customer acquisition
FE Team | Published: February 06, 2015 00:00:00 | Updated: November 30, 2026 06:01:00
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