Sonali Bank Ltd to open call centre

Agreement signed with Digicon Tech & Earth Next Tech

FE Team | Published: August 22, 2022 23:28:38

Sonali Bank Limited signed an agreement with a joint venture between Digicon Technologies Limited and Earth Next Technologies Limited to open a call centre to ensure better and uninterrupted customer service, says a statement.
The agreement was signed on Monday the at Sonali Bank Head office as a milestone in the progress of digital and vibrating banking services at the door steps of public and clients.
CEO and Managing Director of Sonali Bank Limited Md. Ataur Rahman Prodhan was present as the chief guest at the signing ceremony. Sonali Bank Limited Deputy Managing Director Niranjan Chandra Debnath, Managing Director of Digicon Technologies Limited Wahidur Rahman Sharif and Earthnext Tecnologies Limited CEO Sadi Abdullah signed the agreement on behalf of their respective organisations.
It is noted that Sonali Bank is going to introduce the first call centre among the state-owned and state-run banks. A central communication system will be developed through call centers where services will be provided to the customers 24*7 hours by Telephone, Mobile Phone, SMS, Email and Social Media such as Facebook, Messenger, whatsapp and Twitter.