The telecom regulator has decided to set up a joint taskforce aiming to look into customers' complaints on the telephony services including voice and data across the country, officials said.
Bangladesh Telecommu-nication Regulatory Comm-ission (BTRC) has taken the decision at its latest meeting in a bid to improve the telecom-related services, they said.
"System and services division will lead the taskforce, where officials from all other divisions of the commission will be engaged," commission secretary Md Sarwar Alam told the FE.
The secretary said the initiative is expected to get final nod at the next commission meeting by early May.
He said besides resolving complaints received by the regulator, the high-powered team will also obtain and keep in archive the allegations for further follow-up in this connection.
The senior official of the watchdog said the complaint management squad will take necessary actions to resolve the mobile-phone, internet and other telecommunications-related complaints of the users.
He said presently, the BTRC receives a good number of objections relating to the services including voice and internet of the telecom operators.
"Unfortunately, most of users' complaints are related to cheating by the mobile-phone operators in the name of various services," he said, adding that the customers seek help from the regulator when they fail to get solution from the operators.
Mr Alam said the telecom regulator has also planned to introduce a 24-hour hotline service allocating a dedicated mobile number to ensure the quality service.
© 2024 - All Rights with The Financial Express
