The telecom regulator has planned to receive users' complaints against the mobile phone operators directly to protect the rights of individual subscribers, officials said.
The Bangladesh Telecommunication Regulatory Commission (BTRC) will develop a mobile app soon with a view to staying connected with mobile phone subscribers at the individual level.
"We've already started development of the mobile-friendly software to connect users with the regulator," BTRC's Director Md Sarwar Alam said.
He added the app will help users to put their complaints to the regulator directly if any.
Mr Alam said cellular-phone users will also be able to know the regular activities of the commission and visit the existing contents of the BTRC's website through this app.
The BTRC director said they have taken the initiative to provide the government's services to the end-users, monitor the services of the telecom operators and ensure rights of the individual clients.
Preferring anonymity, another BTRC official said the authorities are planning to launch the mobile-application at the 54th annual meeting of the Commonwealth Telecommunication Organisation (CTO), slated to be held in Dhaka on September 8-12 this year.
The BTRC's Chairman Sunil Kanti Bose at a programme recently expressed dissatisfaction over the management of customer complaints by the mobile phone operators, saying the operators mostly ignore the complaints or refer to the regulator.
He said when subscribers go to the operator with problem, they don't take the responsibility and suggest them go to the regulator.
"The customers face difficulties to find us and when they come to us we see that the problem should have been solved by the operators," he told a seminar jointly organised by GSMA, a global platform to protect interest of the mobile phone operators and the Association of Mobile Telecom Operators of Bangladesh.
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