Consumer Complaint Centre draws little response

The National Consumer Complaint Centre (NCCC) has drawn little response from consumers due to lack of adequate campaign by the authorities concerned as well as reluctance of consumers, sources said.

Just a single complaint has been lodged with the organisation since its inception last week.

The Directorate of National Consumer Rights Protection (DNCRP) has set up the centre at its head-office at Karwan Bazar in the capital.

"We have received only one written complaint so far despite our continued efforts," a high official of DNCRP, who is in-charge of scrutinising complaints, told the FE Friday.   

He, however, hoped that the number of complaints will increase gradually.

The government has set up NCCC under the Consumer Rights Protection Act 2009. A deputy director and two assistant directors of DNCRP will be taking complaints in the centre from the consumers on their sufferings in getting various services.