BEIJING, Feb 8 (Xinhuanet): Local consumer rights protection authorities received 478 complaints during the Spring Festival holiday, up 26.46 per cent on last year, with online shopping taking the flak most.
Among the complaints, 61.09 per cent were filed against services, with online shopping, online services, telecommunication services and restaurants garnering the highest rates of complaints. The other 38.91 per cent were about merchandise, with food, communication products, audio-visual products, clothing and shoes being complained most. No major consumption disputes happened during the weeklong holiday.
As online shopping became more popular, so did complaints about it. There were 87 complaints about online shopping, up 31.82 per cent from last year, during the holiday.
Most online consumers complained about arbitrary cancellation of orders by sellers, untimely delivery, and dissatisfied after-sales service.
As online tourism bookings gain in popularity, several complaints were made about unreasonable cancellations of itineraries, hotels, flights and tourist attraction tickets booked on the Internet.
Food complaints rose sharply by 35.9 per cent to 53 from last year's holiday, mainly about spoilt products and shelf life.
Online shopping takes most of the flak in China
FE Team | Published: February 09, 2014 00:00:00 | Updated: November 30, 2026 06:01:00
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