MTB earns worldwide recognition

Mutual Trust Bank Ltd. (MTB) has recently achieved worldwide recognition by winning the 'World's Best Consumer Digital Banks in Asia-Pacific 2022' award by Global Finance, a North America-based leading global financial publication, says a statement.

The bank's seamless efforts to enhance its customers' experience with improved efficiency, lower operating costs and enhanced flexibility through latest technological innovations have helped the bank achieve this global prestigious award.

The bank has experienced an exceptional growth in digital transformations led by a series of industry-defining digital solutions for the last couple of years. Even before the world was halted by Covid-19 pandemic, MTB had envisioned a different future in terms of digital innovation and transformation. And that future vision is introducing 'Branchless Banking in Bangladesh' through the digital transformation of the banking system.

As a part of a series of digital banking solutions, MEasy is one of the MTB's prompt responses to the Covid-19 pandemic, ensuring that the customers can open both eKYC and regular accounts at their convenience.

MEasy, as a platform for branchless banking, works in tandem with MTB's in-sourced internet banking (IB) solution, mobile apps and digital lending capacity. This way the bank is working on materialising the vision of "Branchless Banking".

MTB Managing Director & CEO Syed Mahbubur Rahman says: "With the multi-year pandemic accelerating banks' digitisation efforts, the market has witnessed a rapid evolution in electronic offerings. In this connection, MTB introduced new and improved products and services which are well-accepted in the market. My sincere gratitude to the Global Finance Juries for recognising our efforts in the digital front. This award reflects our strong ambition to support our customers in the best possible way. Our venture will continue to introduce new digital transformation with a vision to make banking easy, convenient and secure."

MTB's award-winning performance came after the evaluation by a world-class panel of judges at Infosys, a global leader in consulting, technology and outsourcing. Later, the Global Finance editorial team carried out extensive consultations with bankers, corporate finance executives, analysts throughout the world and finally declared the selection of all winners.

Factors considered before selecting MTB as the World's Best Consumer Digital Banks in Asia-Pacific include strength of strategy for attracting and servicing digital customers, success in getting clients to use digital offerings, growth of digital customers, breadth of product offerings, evidence of tangible benefits gained from digital initiatives, and web/mobile site design and functionality.